SERVICES

 

The following are our key telecoms services

·  Telephone Systems
·  Cabling
·  Call Savings
·  ISDN Installations
·  CTI
·  Voicemail
·  Desktop Video Conferencing
·  VoIP Installations
·  Call Logging
·  Call Recording
·  Maintenance

 

 

Toshiba Digital Telephones—Helping You Communicate Better

Toshiba digital speakerphones are designed to give you plenty of options and features. So your business telephone equipment adapts to you, not the other way around.

 

Advanced Digital Speakerphones

Intuitive buttons and features are designed to make your telephone an extension of how you work. Pure digital clarity is a Toshiba trademark—whether you’re using the handset or the speakerphone. The ability to program functions makes accessing features as easy as pushing a button.

 

Digital Display Speakerphones

For busier call environments, choose a Toshiba Digital Display Speakerphone, giving you a mini-command center right on your telephone’s large, easy-read display. You’ll not only have easy access to an extensive feature set for taking, saving, forwarding, and managing your calls, but you will work smarter, minimize training time, and dramatically enhance productivity.

 

Toshiba Digital Business Telephones are Available with:

• Easy to read LCD screens, that display feature-prompting information

• Programmable one-touch buttons that save time and give you faster access to advanced calling functions

• Sleek low profile design and unique tilt-base for versatile phone placement

• Off-hook call announce through speaker or handset

• Integrated headset interface

CTI

CTI allows you to link your computer systems with your telephony network to create a telephony solution that can revolutionise the way you interact with customers, business partners and personnel.
Using CTI it is possibe for example, to automatically fetch records from a database or CRM system before a call is connected, providing the agent with all the information they need to service the caller. When calls are received, providing the caller's records are held, their details can 'pop' on the PC screen on the desktop.
This means that your staff can then answer a call with a personalised greeting, offer a more efficient and personal service or even identify possible cross-selling opportunites that could result in additional revenue for your business. With IP telephony, this functionality can be extended to your remote or home workers.

Key Benefits

• Calls are dealt with more efficiently, leading to increased customer satisfaction

• Customer-facing teams can address callers by name and have all their details in front of them before the call is connected, increasing customer service levels

• You can minimise the time spent gathering information and therefore shorten the length of the call saving costs and increasing employee productivity

• Dialling, answering, transferring and placing calls on hold can all be managed on-screen for increased productivity

• Databases created for other purposes can be used as directories, allowing your customer-facing teams or contact centre agents to dial numbers and send instant messages directly from their PC

• Strata communication platforms designed to support ‘third party’ CTI capabilities to offer CTI to users across the entire network, without the need for a physical connection at each desktop

• Allows your organisation to provide a better, faster and more personal service

Toshiba offer a range of CTI options using two main software suites; NetPhone and SmartApplications that are allow calls to be dialled, answered, transferred and placed on hold from a desktop PC or laptop.

 

Voicemail

The Toshiba CIX family of voice processing systems can answer your phones, connecting callers to the right person or department. It takes voice or fax messages, or routes the call to an operator or other extension. It can provide pre-recorded information and has sophisticated internal messaging features. Contact can even take orders.

VoIP
Strata CIX offers versatility and flexibility to provide solutions for simple or multi-site communications networks. It does this by the use of the VoIP card, which by compressing voice can utilise a number of signalling systems including the Internet Protocol. Strata CT supports DC5, AC15 signalling and integration with Kilostream or Megastream private circuits.

• Easily interfaces with LANs/WANs, PCs, servers and routers

• 4 circuits per card

• The Strata CIX VoIP system card is more cost effective than an external gateway

• DTMF transmission during speech is supported

• Fax and voice supported

• H323 supported

 

Call Recording

As technology has shrunk the cost of voice recording, organisations with as few as one or two telephone lines are discovering that it can be both a powerful tool for staff training, and a valuable form of insurance or backup when:-
Resolving disputes over accuracy of verbal advice or instructions

• Clarifying hurried or garbled messages

• Mediating when customers or staff complain

• Trapping nuisance or abusive callers

 

Maintenance

We currently have three Maintenance Options

 

Category A

Monday - Friday 9am-5pm (Bank holiday excluded)
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover
Minimum contract value £90 per annum

Category B

Monday - Friday 9am-5pm (Bank holiday excluded)
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover plus 50%
Minimum contract value £300 per annum

Category C

365 days a year, 24 hours a day without exception 
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover plus 200%
Minimum contract value £600 per annum

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